PRIVACY POLICY

At Meadowbrook Manor we take your privacy seriously and are committed to the protection of any and all data submitted through our website in line with the UK data protection legislation and GDPR regulations. If any information you require isn’t detailed please contact us via info@meadowbrook-manor.co.uk we will be happy to assist.

ENQUIRIES AND VISITORS TO OUR WEBSITE

What information do we collect?

We collect email addresses and names only, whilst telephone numbers will also be stored if submitted through our forms.
Registration: on some parts of the site we ask you to register, and if you do we may ask for your name, email address, geographical address and other information, which may also be stored.

We always ask your permission to retain this data and at your request we can remove you from our marketing database.

How will we use the information about you?

We do not sell or distribute your personal information to others.

Springfield Healthcare and its subsidiaries will use your information for the following purposes only:

We will send you occasional news and information about Meadowbrook Manor
We may from time-to-time ask you questions or ask for feedback for research purposes
We will hold your personal information on our systems for as long as is necessary for the relevant activity.
Some of our databases are hosted by third parties but we agree with those third parties that they will keep your information secure and not use it for other purposes.

SERVICES USERS AND IN CERTAIN CIRCUMSTANCES THEIR FRIENDS, FAMILY AND REPRESENTATIVES

What information do we collect?

So that we can provide the safe and appropriate care, we need to keep certain records about you. We will record information such as:

Your basic details such as name, address, date of birth next of kin
Relevant financial details such as how you pay us for your care or your funding arrangements
Health and social care data, which may include information on both your physical and mental health.
We may also record data about your race, ethnic origin or religion.

How will we use this information about you?

We require this data so that we can provide the right care and support.

We only share your data with organisations where we have a legal reason to do so. These may include:

The Local Authority
Care Quality Commission
Other bodies associated with your care and wellbeing such as local hospitals, the GP, the pharmacy, Clinical Commissioning Groups, social workers and other health care persons or bodies.

STAFF

What information do we collect?

We will record information such as:

Your basic details and contact information
Your financial and other details so that we can pay you any wages, salaries, employee benefits, sick pay or maternity pay and any taxes accurately
Disclosure and Barring Service checks in order that our service users have a safe environment
We will maintain a record of your training and professional qualifications
Medical information

How will we use this information about you?

We collect this information so that we can provide a safe and professional environment to our staff and residents.

We may have to share your information with organisation where we have a legal reason to or where they process information on our behalf. These may include:

HMRC
Our pension provider
Organisation who regulate our business such as the Care Quality Commission
Our employee benefit providers

YOUR RIGHTS

Your data and your rights:

You have the right to request a copy of the data we keep about you.
You have the right to have us correct any data which you believe is incorrect.
You have the right to right to request that we erase any data which we are not legally obliged to hold.
Where we have asked your consent to use your data you can withdraw that consent at any time and ask that we delete the information. This includes any photos of you which you no longer wish to see appear on our website, display boards or other media.
In certain circumstances you have the right to request the restriction or suppression of their personal data.

ACCESS TO YOUR INFORMATION AND CORRECTION

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your information, please email info@meadowbrook-manor.co.uk or write to us at 147-149 Wakefield Road, Garforth, Leeds, LS25 2GH

We want to make sure your information is accurate and up to date, you may ask us to correct or remove information you think is inaccurate however there may be a small fee applicable.

COPYRIGHT AND TRADE MARKS

All materials on this web site are the copyright of Meadowbrook Manor and are reproduced with permission from other copyright owners. All rights are reserved. No materials may be copied, modified, published, broadcast or otherwise distributed without the prior written permission of Springfield Healthcare and its subsidiaries.

DISCLAIMER

Meadowbrook Manor makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

Meadowbrook Manor makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted, error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall Meadowbrook Manor and its subsidiaries, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site.

This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from Meadowbrook Manor in respect of the use of any online service provided via this web site.

LINKS

Links to other web sites are provided by Meadowbrook Manor in good faith and for information only. Meadowbrook Manor disclaims any responsibility for the materials contained in any web site linked to this site.

INTERACTIVE MATERIAL

Portions of this site may allow users to post their own material. Materials posted by users do not necessarily reflect the views of Meadowbrook Manor. By posting materials on this site, you represent that you have all necessary rights in and to such materials and that such materials will not infringe any personal or proprietary rights of any third parties, nor will such materials be defamatory, unlawful, threatening, obscene or otherwise objectionable.

Meadowbrook Manor and its subsidiaries reserves the right, at its sole discretion, to review, edit or delete any material posted by users which Meadowbrook Manor deems defamatory, unlawful, threatening, obscene or otherwise objectionable. Notwithstanding the foregoing, Springfield Healthcare and its subsidiaries expressly disclaims any responsibility or liability for any material communicated by third parties through this web site.

GOOGLE ANALYTICS AND TRACKING DATA

We use Google analytics to understand website visitor activity, so your visit will be tracked anonymously.

We also use Google’s AdWords network including for remarketing purposes which means visitors will be tracked via cookies stored on their machine. This is a common practice and cookies will not have any effect on your operating system, they merely enable the personalisation of either future visits or advertising for a brief time period following your visit to our website.

When you visit other websites, you may see Meadowbrook Manor display adverts, this is a result of this third-party tracking information. Again, you remain completely anonymous to us, Google simply identify cookies to then advertise accordingly to that individual.

You can opt-out of the Google Analytics Advertising Features we use through Ads Settings, Ad Settings for mobile apps, or any other available means (for example, the NAI’s consumer opt-out). You can also clear your cookies regularly within your own browser settings if preferred.

We are also encouraged by Google to point users to Google Analytics’ currently available opt-outs for the web. This enables users to opt-out of all tracking cookies.

REVIEW OF THIS POLICY

We will review this policy in the light of comments we receive so please check the latest version. If you have any questions specifically about privacy, please contact us at info@meadowbrook-manor.co.uk